Sabine Sammer
Saturday October 8th, 2011

(Deutsch) Die Qual der Wahl …

Sorry, this entry is only available in German.

Sabine Sammer
Monday September 19th, 2011

(Deutsch) Wenn’s nur immer so einfach wäre!

Sabine Sammer
Friday December 24th, 2010

(Deutsch) Ups – Weihnachten 2.0 (Fully Reengineered)

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Sabine Sammer
Monday November 29th, 2010

(Deutsch) Und wer ist diesmal schuld daran?

Sabine Sammer
Friday November 26th, 2010

(Deutsch) Alle Jahre wieder……?

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Sabine Sammer
Wednesday February 3rd, 2010

The Moment of Truth

Do you know what is the beastly thing about customers?

casual_jang_xingCustomers are never fair when deciding how satisfied they are with the service of an enterprise.

A customer who made a bad experience three times and a good experience five times with the service in your house will not (in a mathematically correct way) ask himself:

„Well… three times bad and five times good – so I must have a positive opinion on the company –  I am sure I should recommend them, shouldn’t I?“.

He will probably remember everything a little differently:

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