Two theses
(I)
If “hierarchical structures” dominate an enterprise, then a culture of “agile, digital, lean, open, social“ is not possible. There might be a few exceptions for start-ups founded by a private person, but they only prove that the rule is in general correct.
(II)
Human beings feel comfortable in social systems like enterprises if they experience, respect and appreciation and if they can take responsibility in a spirit of courage and joy. The counter argument that this cannot be true for persons who have been trained in obedience and dependence is not in accordance with my concept of humanity and consequently not valid for me.
I defend these two theses vehemently.
Two ideas
(I)
A good rule for entrepreneurs is
“Only employ persons of whom you believe they have at least the potential to do the job better than you yourself would be able to do it!“
I (almost) always stuck to this rule at “InterFace Connection”. And my experiences were very good. It is also true at Google and probably one of the factors that made this enterprise so tremendously successful.
(II)
If you have employees who, following (I) are “better” than their bosses, then how can a system and its agents come up with the idea that control “from the top”, central ideas, set rules, division of labour, set and structured processes and a formal systematized communication might be better for the enterprise and its stakeholders (employees, customers, shareholders, ..) than an agile self-organization of the teams and informal networks. Especially in times of rapid change!
Incidentally, there is also a method (or rather: a procedure or culture) called: “Kanban”. I believe that both theses and ideas are true for all areas where humans work together, be in as a software engineer or as an elderly care nurse.
RMD
(Translated by EG)